Government Services

Training snapshot

Program enrolments and program completions in Government Services-related qualifications have fallen each year between 2016 and 2019, with a slight rise in 2020. There were approximately 6,770 program enrolments in 2020 and around 3,970 program completions.

The vast majority of Government Services-related qualifications were delivered at the certificate IV or above levels. Qualifications in security, investigations and fraud control, and general government services were the most popular in 2020. The most common intended occupations for Government Services-related qualifications were Inspectors and Regulatory Officers, Customer Service Manager and Office Manager.

In 2020, the majority of training was delivered by private training providers (73%), followed by TAFE institutes (26%). Enterprise providers delivered 100% of compliance and financial services training. The majority of subjects were funded through domestic fee for service (79%) and Commonwealth and state funding (21%).

New South Wales had the highest proportion of students in Government Services-related qualifications with 25%, followed by the Australian Capital Territory with 21%, Queensland with 15% and Victoria with 15%.

More than a third of all training was delivered in the Australian Capital Territory (36%), followed by Queensland (23%) and New South Wales (17%).

Apprentice and trainee commencements in Government Services-related qualifications declined overall between 2011 and 2020, with peaks in 2012 and 2019. Apprentice and trainee completions peaked in 2013 and 2020. There were approximately 630 commencements in 2020 and around 650 completions. In 2020, the most common intended occupations for apprentices and trainees in this sector were Customer Service Manager, followed by Inspectors and Regulatory Officers, and General Clerk. The majority of apprentices and trainees were reported by the Australian Capital Territory (80%).

For more data specific to your occupation, industry group or training package, visit NCVER's Data Builder.

For more data specific to your region visit NCVER’s Atlas of Total VET.

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

For analysis of skills needs and workforce demands, see the Government cluster page.

For insights relevant to Government Services and related sectors generally, see the Government cluster page.

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

IRC and Skills Forecasts

Government Services IRC

• Public Sector IRC’s 2019 Skills Forecast
• IRC membership
• SkillsIQ – Skills Service Organisation

Industry associations and advisory bodies

Australian Local Government Association (ALGA)

Australian Public Service Commission (APSC)

Local Government Professionals Australia

Employee associations

Community and Public Sector Union (CPSU)

Professionals Australia Local Government Engineers’ Association (LGEA)

Regulatory bodies

Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)

Training data has been extracted from the National VET Provider Collection, Total VET students and courses from the following training package or qualifications:

• PSP Public Sector Training Package
• Community and School Support Services
  
  • PSP30704 - Certificate III in School Support Services
  • PSP30712 - Certificate III in School Support Services
  • PSP41912 - Certificate IV in Government (School Support Services)
  • PSP42012 - Certificate IV in School Support Services
  • PSP50212 - Diploma of Government (Community Capacity).
• Compliance and Financial Services
  
  • PSP40504 - Certificate IV in Government (Financial Services)
  • PSP40512 - Certificate IV in Government (Financial Services)
  • PSP40516 - Certificate IV in Trade Measurement
  • PSP40716 - Certificate IV in Heavy Vehicle Road Compliance
  • PSP41404 - Certificate IV in Government (Statutory Compliance)
  • PSP41412 - Certificate IV in Government (Statutory Compliance)
  • PSP41812 - Certificate IV in Government (Road Transport Compliance)
  • PSP42112 - Certificate IV in Government (Revenue Administration)
  • PSP42310 - Certificate IV in Government (Trade Measurement)
  • PSP42312 - Certificate IV in Government (Trade Measurement)
  • PSP50504 - Diploma of Government (Financial Services)
  • PSP50512 - Diploma of Government (Financial Services)
  • PSP52210 - Diploma of Government (Trade Measurement)
  • PSP52212 - Diploma of Government (Trade Measurement).
• Court Operations and Services
  
  • PSP40216 - Certificate IV in Court Operations
  • PSP40312 - Certificate IV in Government (Court Compliance)
  • PSP40404 - Certificate IV in Government (Court Services)
  • PSP40412 - Certificate IV in Government (Court Services)
  • PSP50216 - Diploma of Court Operations
  • PSP50312 - Diploma of Government (Court Services).
• General Government Services
  
  • PSP20112 - Certificate II in Government
  • PSP20116 - Certificate II in Government
  • PSP30104 - Certificate III in Government
  • PSP30112 - Certificate III in Government
  • PSP30116 - Certificate III in Government
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP40104 - Certificate IV in Government
  • PSP40112 - Certificate IV in Government
  • PSP40116 - Certificate IV in Government
  • PSP50104 - Diploma of Government
  • PSP50112 - Diploma of Government
  • PSP50116 - Diploma of Government
  • PSP51412 - Diploma of Government (Policy Development)
  • PSP60104 - Advanced Diploma of Government
  • PSP60112 - Advanced Diploma of Government.
• Management and Human Resources
  
  • PSP41112 - Certificate IV in Government (Occupational Health & Safety)
  • PSP41212 - Certificate IV in Government (Project Management)
  • PSP50804 - Diploma of Government (Human Resources)
  • PSP50812 - Diploma of Government (Human Resources)
  • PSP50912 - Diploma of Government (Injury Management)
  • PSP51104 - Diploma of Government (Management)
  • PSP51112 - Diploma of Government (Management)
  • PSP51212 - Diploma of Government (Occupational Health & Safety)
  • PSP51312 - Diploma of Government (Project Management)
  • PSP60312 - Advanced Diploma of Government (Financial Management)
  • PSP60412 - Advanced Diploma of Government (Human Resources)
  • PSP60512 - Advanced Diploma of Government (Management).
• Procurement and Contracting
  
  • PSP40616 - Certificate IV in Procurement and Contracting
  • PSP42410 - Certificate IV in Government (Procurement and Contracting)
  • PSP42412 - Certificate IV in Government (Procurement and Contracting)
  • PSP50616 - Diploma of Procurement and Contracting
  • PSP52510 - Diploma of Government (Procurement and Contracting)
  • PSP52512 - Diploma of Government (Procurement and Contracting)
  • PSP60616 - Advanced Diploma of Procurement and Contracting
  • PSP61210 - Advanced Diploma of Government (Procurement and Contracting)
  • PSP61212 - Advanced Diploma of Government (Procurement and Contracting)
  • PSP80116 - Graduate Certificate in Strategic Procurement.
• Security, Investigations and Fraud Control
  
  • PSP30212 - Certificate III in Government (Border Protection)
  • PSP30512 - Certificate III in Government (Security)
  • PSP40316 - Certificate IV in Government Security
  • PSP40416 - Certificate IV in Government Investigations
  • PSP40612 - Certificate IV in Government (Fraud Control)
  • PSP41504 - Certificate IV in Government (Investigation)
  • PSP41512 - Certificate IV in Government (Investigation)
  • PSP41612 - Certificate IV in Government (Security)
  • PSP41712 - Certificate IV in Government (Personnel Security)
  • PSP50316 - Diploma of Government Security
  • PSP50416 - Diploma of Government Investigations
  • PSP50612 - Diploma of Government (Fraud Control)
  • PSP50716 - Diploma of Fraud Control
  • PSP51704 - Diploma of Government (Investigation)
  • PSP51712 - Diploma of Government (Investigation)
  • PSP51812 - Diploma of Government (Security)
  • PSP51904 - Diploma of Government (Workplace Inspection)
  • PSP51912 - Diploma of Government (Workplace Inspection)
  • PSP60116 - Advanced Diploma of Government (Workplace inspection/ Investigations/Fraud control)
  • PSP60912 - Advanced Diploma of Government (Workplace Inspection).

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

• 2016 to 2020 program enrolments
• 2016 to 2020 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document.

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

PSP Public Services Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

• 2011 to 2020 commencements
• 2011 to 2020 completions
• apprentices and trainees in-training October to December 2020 collection, by qualification and state and territory of data submitter.