Industry insights on skills needs
The top priority skills for the Public Safety industry overall, as identified in the Public Safety IRC’s 2019 Skills Forecast include health and safety, and community engagement, while the top priority industry and occupation skills were named as search and rescue, emergency response, and fire fighting. In addition, the key generic skills for the Public Safety industry were listed as:
- Managerial / Leadership
- Communication / Virtual collaboration / Social intelligence
- Technology
- Design mindset / Thinking critically / System thinking / Solving problems
- Language, Literacy and Numeracy (LLN).
An article in the Australian Journal of Emergency Management has identified creative thinking as a necessary skill for emergency managers. This article states that creative thinking is supported by divergent thinking, and preliminary research among emergency services organisation, not-for-profit organisations and the critical infrastructure sector identified an increase in creative output when personal are given a set of constraints in which to think divergently.
This industry sector, and particularly fire and emergency services, is heavily reliant on volunteers. A report by the Productivity Commission shows nationally in 2019-20, there were 22 492 full time equivalent paid personnel employed by fire service organisations, and 201 662 volunteer personnel participating in the delivery of services during that time. The Public Safety IRC’s 2019 Skills Forecast notes concerns about recruitment and retention of volunteers, with concerns raised by industry stakeholders relating to:
- Costs of training, or to become a trainer, in both time and money
- A lack of understanding and recognition of the role of volunteers
- A lack of motivation among volunteers to complete personal training
- A shortage of trainers and unmet demand for training
- A lack of online and other interactive training
- Access to training – this includes the distance required to travel to complete compliance training.
Additionally, the report A shared risk: volunteer shortages in Australia’s rural bushfire brigades revealed the scale of the 2019-20 bushfire season served to highlight Australia’s heavy reliance on rural volunteer firefighters, and brought into sharp focus the long-term issues that many volunteer bushfire brigades have faced with recruitment and retention. The research revealed the same factors hampering attraction and retention efforts, including increased time and financial demands on volunteers due to increased centralised regulation of volunteer provided services.
On top of the above recruitment and retention issues for volunteers, there are also increasing challenges associated with the ageing workforce in the Public Safety industry. The average age of the workforce is trending upwards, and therefore brings with it challenges relating to health, the volume of retirements and associated loss of organisational and industry specific knowledge, as well as a loss of mentors. In order address these concerns and maintain effective services into the future, the Public Safety IRC’s 2019 Skills Forecast has highlighted a need to emphasise leadership and manage development in a much younger group of workers, as well as implementing strategies to retain experienced older workers.
Strategic issues are also being faced by this sector with regards to emergency and natural disaster preparedness. The Public Safety IRC’s 2019 Skills Forecast identifies a policy shift for emergency management. The model of emergency services serving the community is shifting towards one that empowers the community to be their own representative in emergency management. In order to facilitate this changing model of emergency response, a series of community engagement activities that focus on the concepts of shared responsibility and community resilience are needed to encourage the active participation of individuals, businesses and communities in government processes, and emergency management and preparedness.
In response to several fire incidents in buildings across Australia, the Public Safety IRC’s 2019 Skills Forecast have identified an opportunity for fire safety personnel to work with building practitioners during the design and construction phases of a building to ensure fire safety requirements are being met along with the requirements of the National Construction Code.
In addition, the above Skills Forecast notes that with the increasing use of aviation to manage a broader range of emergencies, that extend beyond firefighting, there is a need for more flexible training pathways as currently the Fire Aviation Training and Assessment Framework (FATAF) is very fire focused.
The Black Summer fires in 2019-20 burned through more than 17 million hectares of land, killed more than a billion animals, and affected nearly 80 percent of Australians, with the loss of over 450 lives from the fires and smoke and more than 3,000 homes and thousands of other buildings destroyed. Recommendations from The Australian Bushfire and Climate Plan: Final Report of the National Bushfire and Climate Summit 2020 included:
- Establish a national fire and emergency academy to ensure new knowledge and practices are uniformly taught, and to enhance the ability of fire and emergency services to share knowledge and work together as effectively as possible.
- Recognise that significant effort and resources that could otherwise be put towards training are taken up in ensuring registered training organisation (RTO) compliance. This can be reduced by having a national standard for training developed by the Federal Government, with training then delivered by state and territory agencies.
- Provide opportunities for staff and volunteers of fire services and land management agencies, as well as private landholders, to develop their understanding of landscape-level fire management, cultural burning, fire ecology and climate change through courses, forums and training materials.
Furthermore, the Public Safety IRC’s 2021 Industry Outlook reveals all states and territories have implemented several significant changes since the release of the 2020 Bushfire Royal Commission recommendations. Interoperability of personnel and resources has improved through with the use of a common incident management system, supporting protocols and procedures, role based competencies and national industry doctrine. All state and territory fire agencies continue to work collaboratively to further develop workforce capabilities to ensure that interoperability is successfully implemented.
Diversity continues to be widely discussed with regards to emergency management organisations, with an article in the Australian Journal of Emergency Management highlighting that escalating natural hazard risks mean transformation is required in how these risks are managed and who is needed to manage them. The transformation of the ‘who’ relates to a need for greater diversity of skills and capabilities amongst the people who apply for these roles, making diversity and inclusion a moral and business imperative. A report by the Australasian Fire and Emergency Services Authorities Council (AFAC) discusses the current lack of gender diversity in fire and emergency services roles, a predominantly male workforce. This has implications for recruitment, with the industry only accessing 50% of the best available talent.
In line with this lack of diversity, the Champions of Change Fire and Emergency Charter has been developed to advance gender equality, inclusive cultures and achieve significant and sustainable improvements in the representation of women in the fire and emergency services workplace. Encouragingly, the Champions of Change Fire and Emergency Progress Report 2019-20 reports that progress is being made against gender equality priorities, including achieving or increasing female representation across 66.4% of employment categories among members, increasing women’s representation across the group from 22.0% in 2018 to 24.9% in 2020, 37.8% of overall hires across the group were women, and flexible working strategies have been mainstreamed by 84.6% of members.